Refund and Replacement Policy

At Maatripure, we take immense pride in the purity and quality of every product we craft. Each product undergoes strict quality checks before dispatch. However, we do understand that unforeseen issues can sometimes arise during transit or delivery.

Our Refund & Replacement Policy:

Once an order is confirmed, Maatripure does not offer refunds or accept returns as a standard policy. However, in the rare event of damage, spoilage, or missing items, we’re committed to resolving the matter fairly and promptly. Our priority is to ensure a smooth, satisfactory resolution for our customers.

Depending on the situation and customer preference, we offer:

  • A replacement of the affected product(s), or
  • A refund for the same value.

In Case of Damaged or Spoiled Product:

We must be notified of the issue within 48 hours from the date of delivery.

Please email us at maatripure.2021@gmail.com with the following details:

  • Order Number
  • Image of the invoice
  • One image of the outer packaging box
  • Two clear images of the damaged product
  • Mandatory: Unboxing video clearly showing the damaged or spoiled condition of the item

Only the affected item(s) will be replaced. If the remaining products in the shipment are in good condition, they will not be eligible for return or replacement. Upon verification of the shared material, we will arrange for a prompt replacement or refund.

In Case of Missing Product:

If your shipment is incomplete or a product is missing, please report it within 48 hours of delivery.

Send an email to maatripure.2021@gmail.com with:

  • Order Number
  • Invoice image
  • One image of the outer box
  • Two images clearly showing all received items
  • Mandatory: Unboxing video displaying the contents of the delivery

Once verified, we will promptly ship the missing product at no extra cost.

Important Notes:

  • Returns or replacements will not be accepted if the unboxing video is missing or unclear.
  • Requests raised after 48 hours of delivery will not be entertained.
  • For assistance, you may also call or WhatsApp our support at 6375661148.

    We value your trust in Maatripure and assure you of a fair and transparent resolution process in all cases.